Please read this Repair Terms below carefully. Going forward, “SkyGren”, “we”, “us”, “our” refer to SkyGren Aviation LTD. “customer(s)”, “you”, “your”, “client(s)” refer to you, and “terms”, “terms of service”, “repair terms” refer to SkyGren’s service Terms and may be used interchangeably at any time.

General Terms

SkyGren will, at its option, provide repair services to any client that wishes to submit an aircraft for repair service. SkyGren reserves the right to accept or refuse a repair at any time and for any reason. The customer agrees that repair requests accepted by SkyGren may not be repairable and that some repairs may be rejected if deemed irreparable by the technician assigned to it.

SkyGren is currently not accepting walk-in repairs with no prior contact. You may drop off your device once a service order has been created and an appointment for drop off has been made.

All Proforma invoices on repair service after assessment or diagnoses will have all repair replacement components, modules and parts listed as one item and not individually.

Detailed cost breakdown is only provided with final invoice or receipt after service completion preferably.

.Customer understands that:

• –  To obtain repair service, you must be the legal owner or have permission from the legal owner of the equipment requiring repair to be able to submit the aircraft to SkyGren for repair services.
• –  Repair service, assessment or device diagnoses fee once paid, are not refundable.
• –   SkyGren assumes no responsibility for data loss, loss of use, disruption of business activities, or other consequential damages as a result of services rendered.
• –  Repair turnaround estimates, including express repair timeframes are approximate

Repair Services

Customers that submit equipment for repair are subject to a minimum GH₵200 assessment fee.           An estimate will be provided via phone or email once a technician has assessed or diagnosed the unit for damages. Should the customer elect to continue with the repair, the assessment fee will be waived. Repair estimates are subject to change should a technician locate additional damage that was not discovered during the initial assessment.

SkyGren will not be held liable for customer units which fail during assessment. If applicable, the failure will be counted towards the initial assessment and any related repair costs will be added to the estimate.

Customer understands that:

• –  It is the responsibility of the customer to back up all aircraft data, including flight logs, images, and videos and other information prior to submitting equipment for repairs. SkyGren will not be held responsible for any data loss which occurs at any time during the service.
• –  In order to properly complete a repair, SkyGren may update the equipment firmware to the latest version available, with the potential inability to revert back to the previously installed firmware.
• –  Parts used for repairs will either be new, or equivalent to new in terms of performance and reliability.
• –  Some repairs may be performed by DJI directly, which will require the equipment to be shipped to an alternate repair facility. If required, the customer will be informed and any additional shipping cost will be applied to the final invoice.

Service Time

SkyGren prides itself on being the fastest and reliable drone repair center in Ghana,

however, safety is our primary concern.

Repair service turnaround time is 3-10 working days. This includes assessment, repair and testing periods. Minor repairs may be resolved faster than time given.

This timebound can be potentially extended depending on several factors including but not limited to; part availability, current overall workload, post-repair testing, failures during repair, and more.

Customer understands that:

• –  Repair turnaround time frame is estimate and that SkyGren will not be held liable for lost time with the equipment should a repair timebound estimate be extended.

• –  Post-repair testing is required on all aircraft once a repair is complete prior to releasing the aircraft back to the customer. Testing may be completed outdoors and is dependent on co-operative weather conditions to do so.

• –  Failures that occur during testing may result in a rework and will extend estimated service turnaround times.

• –  Factors that are out of our control, such as drone part shipping delays, will result in extended service turnaround times.

SkyGren Abandoned Equipment Terms 

SkyGren will only keep customers equipment on hand or at its premises for up to 20 days from the date the customer is notified of a repair estimate, repair invoice, rejected repair, Assessment completion or communication from SkyGren that goes unanswered. 

SkyGren assumes full ownership of equipment left over for a period of 20 days without prior communication regarding the equipment.

Customer understands that:

• – SkyGren assumes full ownership of any equipment which will be left in its possession or at its premises over a period of 20 days and will either deposit off the equipment at a reduced rate to offset their service cost, dispose off or recycle as deemed fit.

• SkyGren will NOT be able to return any equipment to any customers after the given period of 20 days. 

• – Customers assumes all losses and liability as a result of equipment being left abandoned beyond 20 days.

• –  Customers that neglect to pay for outstanding repair invoices are subject to the abandoned equipment terms if not paid within 20 days of issuance.

• –  Customers that neglect to pick up equipment left over for more than 20 days after service completion are subject to the abandoned equipment terms

Service Fees and Costs

Depending on the service being rendered, there will be associated costs and/or fees that will be charged to the customer. SkyGren will inform the customer of any such fees and costs prior to performing any services. Fees and costs include, but are not limited to; assessment fees, Dispatch and Mailing out fees, service labour, parts cost, and more. Some fees may be required to be collected upfront.

Customer understands that:

• –  At minimum, an assessment fee will be charged to any customer that wishes to obtain repair services from SkyGren. Assessment fees will be waived if the customer elects to proceed with the repair as quoted by the technician.

• –  Service fees are not refundable at any time or for any reason.

Data Loss

Some DJI aircraft have built-in storage in which a user can store photos and videos captured by the aircraft. It is the full responsibility of the customer to ensure that a backup of the data on the aircraft or SD card have been performed in the event of data loss. SkyGren assumes no responsibility for any data loss that occurs as a result of repair services being rendered.

 Limitation of Liability

SkyGren explicitly asks that all customers provide only the equipment necessary to provide repair services. SkyGren assumes no liability or responsibility for additional items and accessories provided including but not limited to; ND filters, SD cards, data transfer cables, lens hoods, landing gear extenders, Neck straps, personal tools & cleaning kits, user manuals and operation booklets or any other miscellaneous accessory that is not part of the aircraft being repaired. Please do not send in additional (Not Needed) accessories to SkyGren. SkyGren will not be held responsible for any items other than the unit being repaired that are damaged or goes missing during service.

Ideally Customers must send in

The Aircraft with Controller, 1 Battery, 1 set of propeller and charger only. Currying cases and bags could be used for additional safety.

Equipment provided to SkyGren for repair that have decals, stickers, skins, Ghana civil aviation authority registration vinyl or other form of decoration may have said to be removed either in part or in its entirety in order to perform the repair. Replacement parts will not have any decoration transferred to them.

Warranty

All repairs are backed by a 30-day warranty which begins on the date the customer equipment leaves our facility, whether via pickup, courier shipment, or by other means. SkyGren only warrants repaired/replaced parts to be free from defects for 30 days. Other parts of the customer equipment that have not been repaired/replaced by SkyGren will not be warranted.

Should you believe that one or more of the repaired/replaced parts are defective, please contact us directly to arrange for a rework. Warranty requests will only be accepted within the 30-day period. Warranty claims made outside this period will be rejected. Customers have up to 15 days to provide SkyGren with the defective equipment after the warranty claim has been initiated. Under all warranty services, SkyGren will assume repair costs associated with the rework. Warranty cases submitted to SkyGren that are not deemed to be warranty covered will automatically be converted to a paid repair. Any associated assessment and repair fees will apply. Reasons for warranty claims being rejected include but are not limited to;

• –  The repaired/replaced part is damaged due to a user error or crash.

• –  The repaired/replaced part is damaged due to an unauthorized repair attempt by owner or a third party other than SkyGren.

• The repaired/replaced part has been tampered with.

SkyGren will, at its option, repair or replace the defective part with one that is new or equivalent to new in terms of performance and reliability. Warranties on parts provided by SkyGren will be void if the part is damaged due to user error, tampered with by the user or third party, or if the part is repaired/replaced by a third-party repair facility.

 Amendment of Terms

SkyGren reserves the right to alter, modify, revise, or otherwise amend the terms at any time and for any reason without prior notice. SkyGren recommends that customers periodically check the terms for updates and revisions. SkyGren Repair Terms are available on the SkyGren website at https://www.skygren.com

By signing below, you acknowledge that you have fully read, understood, and agreed to the above-mentioned terms. If you require clarification, please contact us directly at (233) 552-509-771 or info@skygren.com

If you do not agree to the above-mentioned terms, SkyGren will deny service.